by Tamer Badawy | Jun 5, 2026 | Digital Transformation & AI Strategy
Every conversation about agentic AI eventually arrives at the same wall. Someone in the room asks: “But who is responsible when it gets it wrong?” And the room goes quiet. That question is not going away. Grant Thornton’s 2026 AI Impact Survey found...
by Tamer Badawy | May 29, 2026 | Financial Services & Fintech, Industry Playbooks
At a recent executive roundtable in Zurich, a senior leader from a major Swiss retail bank shared something that stopped the conversation. Roughly one in five of their customers still does not interact with the bank digitally. Not occasionally digital. Not partly...
by Tamer Badawy | May 22, 2026 | Digital Transformation & AI Strategy
Last week I was at the IDC CIO Summit in Zurich. The conversations were open. Senior technology leaders from Swiss and global companies, many with operations across multiple continents, shared the same frustration: agentic AI looks impressive in demos and controlled...
by Tamer Badawy | May 15, 2026 | Modern IT & AI Infrastructure
For years, IT operations carried a simple promise: keep systems running, fix incidents fast, control costs, and stay invisible when everything works. But right now, I believe that this model is insufficient, and it is definitely unsuitable for the operation models...
by Tamer Badawy | May 8, 2026 | Modern IT & AI Infrastructure
For years, IT infrastructure was a back-office utility. It was supposed to be stable, accessible, secure, and largely invisible. Boards only paid attention when something went wrong. That time is gone. Infrastructure has emerged as one of the most critical strategic...
