Articles
You can find all my written resources in one convenient location.
Essays, playbooks, and reflections on AI, digital transformation, leadership, industries, and life in the digital bubble.
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The Platform Needed More Capacity. I Asked for a Different Budget.
Our platform was running out of capacity, and we had a budget to fix it. I asked to redirect part of it to solve a second problem nobody could see: we had almost no visibility into what the platform was doing, and a service manager lost days before every review assembling numbers by hand. This is the story of the harder budget call, and the two questions I use to weigh investments whose absence stays invisible until it gets expensive.
Digital Transformation for Leaders, Step 9: Continuous Improvement and the Continuous Improvement Engine
DBS never declared its transformation finished and became the only bank to hold three global titles at once. This is the finale: the Continuous Improvement Engine, the full nine-step map, and why I built this journey in the first place.
Digital Transformation for Leaders, Step 8: Change Management and the Adoption Readiness Map
Every case so far in this series has been a cautionary tale. This one is not. Roche sent its senior leaders through a four-day program before touching a single process, and agility now runs across tens of thousands of people. Here is why that order mattered.
Digital Transformation for Leaders, Step 7: Project Management and the Value Delivery Tracker
Volkswagen spent billions and paid Rivian 5.8 billion more, just for working software. It was never a technology problem. Run the same ten-minute test that exposes whether your transformation is actually moving or just being reported on.
Digital Transformation for Leaders, Step 6: Processes and Services and the Process Redesign Map
The BBC spent five years and 98.4 million pounds digitizing a process it never actually mapped correctly. Here is the four-move framework that closes phase two and the test that shows whether anyone in your organization owns a process end-to-end.
Digital Transformation for Leaders, Step 5: Business Models and the Business Model Shift Canvas
A private clinic kept delivering excellent care and still lost control of the customer relationship to a booking platform. Here is the five-year displacement test and the one-page canvas built to catch it before it happens to you.
Digital Transformation for Leaders, Step 4: Strategy and the Value Evolution Map
Rolls-Royce sells flying hours now, not engines. That is not the lesson. The lesson is the question they answered first: what are customers actually paying for? Here is the 15-minute test that forces the same answer out of your team.
Digital Transformation for Leaders, Step 3: Evaluation and the Transformation Reality Map
Air Canada lost a tribunal over a chatbot’s wrong answer. The chatbot exposed a problem for which there was no clear answer. Here’s the ten-minute test and the five-lens map that catches it first.
Digital Transformation for Leaders, Step 2: Technology and the Technology-to-Capability Map
Lidl spent seven years and roughly 500 million euros on SAP before scrapping it. The platform worked fine. What failed was the fit, and that gap is exactly what step two’s framework is built to catch.
Digital Transformation for Leaders, Step 1: Society and the Digital Expectations Assessment
BMW’s $18-a-month heated seats sound like a pricing story. It’s actually a lesson in reading customer expectations, with five questions and a free assessment you can run on your own organization this week.
Digital Transformation for Leaders: A Nine-Step Journey from Insight to Strategy to Execution
The model behind Tuesday’s episode: three phases, nine steps, and a three-question readiness test you can run on your own organization today. Nine real companies show up across the series, one per step, starting next Friday.
What 25 Years Across Three Continents Taught Me About Change
Early in my career, one mistyped command deleted every scheduled job in the environment. Ten engineers spent a day restoring it. That afternoon taught me why change discipline exists. Twenty-five years across three continents taught me the rest: that culture decides the pace of change, people decide whether it lasts, and judgment matters more than any framework. This is what I learned, and the series I built from it.