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Your Bank Has Two Customers. It Can Only Afford One

Your Bank Has Two Customers. It Can Only Afford One

by Tamer Badawy | May 29, 2026 | Financial Services & Fintech, Industry Playbooks

At a recent executive roundtable in Zurich, a senior leader from a major Swiss retail bank shared something that stopped the conversation. Roughly one in five of their customers still does not interact with the bank digitally. Not occasionally digital. Not partly...
The Quiet Rewiring: How 2025 Redefined Finance and What Comes Next

The Quiet Rewiring: How 2025 Redefined Finance and What Comes Next

by Tamer Badawy | Dec 19, 2025 | Financial Services & Fintech, Industry Playbooks

While there have been numerous high-profile announcements about AI in recent years, 2025 marked a major shift in the finance sector. The industry stopped talking about AI and started quietly rebuilding its base around it. The debate is over for people in charge of...
The Digital Frontier 2025 (15/30): Spotlight on a Fintech Innovator

The Digital Frontier 2025 (15/30): Spotlight on a Fintech Innovator

by Tamer Badawy | Mar 7, 2025 | Financial Services & Fintech, Industry Playbooks

As we finish the third week of this series, a big thank you to Revolut for changing the way we bank online! I think they’re one of the most successful companies in the business. They’re making global finance easier and more accessible for everyone, from...
The Digital Frontier 2025 (14/30): Cybersecurity in Financial Services

The Digital Frontier 2025 (14/30): Cybersecurity in Financial Services

by Tamer Badawy | Mar 6, 2025 | Financial Services & Fintech, Industry Playbooks

As financial services move online, cybersecurity is more important than ever to protect against the rising number of cyber threats, such as phishing and data breaches. As technology changes, so do the risks. To keep financial data safe, we need new tools and...
The Digital Frontier 2025 (13/30): Digital Banking and Customer Experience

The Digital Frontier 2025 (13/30): Digital Banking and Customer Experience

by Tamer Badawy | Mar 5, 2025 | Financial Services & Fintech, Industry Playbooks

Digital banking is no longer a choice; it’s a must. Our finances have changed a lot in the last few years. Do you remember when you had to wait in long lines at the bank or plan your day around banking hours? Those days are over. Today, ease of use is the most...
The Digital Frontier 2025 (12/30): AI in Wealth Management

The Digital Frontier 2025 (12/30): AI in Wealth Management

by Tamer Badawy | Mar 4, 2025 | Financial Services & Fintech, Industry Playbooks

AI is changing wealth management because robo-advisors are in charge of billions. Let’s take a closer look at how investment management is being done today, from custom portfolios to financial planning around the clock. The AI Revolution in Wealth Management:...
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  • Your Bank Has Two Customers. It Can Only Afford One

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