by Tamer Badawy | Sep 11, 2026 | Digital Transformation & AI Strategy, Uncategorized
You watched the 8th of September episode. Air Canada, a chatbot, a tribunal, and $812.02 in damages. It’s easy to read the situation as a chatbot mistake. It wasn’t. In February 2024, a passenger asked Air Canada’s chatbot about bereavement fares...
by Tamer Badawy | Sep 4, 2026 | Digital Transformation & AI Strategy, Uncategorized
Digital Transformation for Leaders, Step 2: Technology and the Technology-to-Capability Map You watched the 1st of September episode. Lidl and SAP scrapped their partnership after seven years and roughly €500 million in investment. It’s easy to read that as...
by Tamer Badawy | Aug 28, 2026 | Uncategorized, Digital Transformation & AI Strategy
You watched the 25th of August episode. The $18-a-month heated seats. The backlash. A year later, there was a quiet reversal. It’s a good story, and it’s easy to file away as “BMW got the pricing wrong.” That’s not what the video was...
by Tamer Badawy | Aug 21, 2026 | Digital Transformation & AI Strategy
Digital Transformation for Leaders: A Nine-Step Journey from Insight to Strategy to Execution You watched Tuesday’s episode. You probably paused at the line about AI being a stress test, not a new capability. But nodding at a diagnosis and running it against...
by Tamer Badawy | Jun 5, 2026 | Digital Transformation & AI Strategy
Every conversation about agentic AI eventually arrives at the same wall. Someone in the room asks: “But who is responsible when it gets it wrong?” And the room goes quiet. That question is not going away. Grant Thornton’s 2026 AI Impact Survey found...
by Tamer Badawy | May 22, 2026 | Digital Transformation & AI Strategy
Last week I was at the IDC CIO Summit in Zurich. The conversations were open. Senior technology leaders from Swiss and global companies, many with operations across multiple continents, shared the same frustration: agentic AI looks impressive in demos and controlled...
